Support Form

Technical Support Available 8:00 AM - 9:00 PM Eastern Standard Time.

Toll Free: 1877-219-2509
Phone: 1215-887-7200
Fax: 1215-885-1055
Email Support

Sales Assistance

Toll Free: 1877-219-2509
Phone: 1215-887-7200
Fax: 1215-885-1055
Email Sales

1. How can CASper help my company grow?
2. What hardware is required to run CASper POS?
3. How can I make sure that the installations (ie, ground at customer site, ladder, etc.) are NOT taxed, as they are services I may contract and services are not taxable in my state?
4. Is it possible to create a new item while in a quote?
5. How do I set up some customers as always non-taxed, ie, they are buying wholesale from me to resell to someone else?
6. How do I look up a quote?
7. When should I post my CASper invoices to my General Ledger?
8. How do I "void" a prior invoice transaction. For example, the customer rejected the order after paying for it.
9. My function keys are not working. How can I correct this?
10. How often are training course given?
11. How is support provided?
12. When I use the "Lookup Feature" Many of my most recent quotes do not appear. How can I find them?
13. At AR setup I get the error: Function DO event. How can I resolve this?
14. How do I back up the data from CASper to a ZIP drive?
15. I just got a new computer with Windows & Office 2000.  Why can’t I get CASper to load on my new system?
16. Can Casper Clone an order from one customer to another?
17. Can CASper POS Plus clone an estimate from one client to another?
18. Is Spell Checker available in CASper?
19. I just got a new computer from Eazynet Solutions, is there anything I should do to take care of it?
20. Can payments be applied to an invoice prior to posting, and will any payment or deposit be deducted from that invoice balance?
21. What is Error 3075 - Can not preview invoice to print.
22. How do I apply, remove, or adjust Finance Charges for a customer?
23. If there is an existing customer in QuickBooks and the same customer exists in CASper, would the customer get duplicated when importing information into QuickBooks if there info is slightly different?
24. Why can't I print out a copy of an invoice after it's been sent to the salesjournal?  I have needed to do that after having to give the customer my copy of the invoice because they misplaced theirs.